Question 1

What is Snibto?

Accepted Answer

Snibto is a premium on-demand platform that connects homeowners with verified, professionally trained domestic helpers and housekeeping experts for seamless household management.

Question 2

What specific areas of the kitchen are covered in your standard service?

Accepted Answer

It covers countertop wiping, sink cleaning, stovetop degreasing, and organizing the immediate kitchen workstation.

Question 3

Does your laundry service include hand washing of clothes?

Accepted Answer

No, our helpers specialize in machine laundry management, hanging clothes to dry, and folding. Hand washing is not covered.

Question 4

Are the exterior sides of home windows included in the cleaning?

Accepted Answer

Our helpers clean easily accessible interior window panes. Outer surfaces requiring ladders or posing safety risks are excluded.

Question 5

What tasks does a kitchen helper execute during a meal prep session?

Accepted Answer

Kitchen prep includes washing, peeling, and chopping vegetables, kneading dough, and setting up ingredients for cooking.

Question 6

Can your dishwashing service handle heavy grease and burnt pressure cookers?

Accepted Answer

Yes, our trained helpers use standard degreasers to efficiently clean heavy grease, large pans, and pressure cookers.

Question 7

What does your everyday bathroom cleaning service include?

Accepted Answer

It includes basic daily maintenance such as surface wiping, light floor mopping, and cleaning the washbasin. Intense scaling or deep tile scrubbing is not covered under this standard plan.

Question 8

Is dry cleaning or stain removal included in the laundry help?

Accepted Answer

No, we only provide standard machine washing help. Specialized stain treatment and dry cleaning are not included.

Question 9

Does your kitchen cleaning service cover the inside of the refrigerator or microwave?

Accepted Answer

Standard cleaning covers exterior surfaces. Deep cleaning the inside of appliances can be added as an optional service.

Question 10

Is deep tile scrubbing or grout cleaning included in everyday mopping?

Accepted Answer

Everyday mopping covers surface dust and stain removal. Intense grout or tile stain removal falls under our Deep Cleaning package.

Question 11

Can I request the helper to do deep cleaning of balconies and terrace spaces?

Accepted Answer

Basic sweeping and mopping of balconies are covered. Industrial dust clearing or water washing is handled via deep cleaning.

Question 12

Do I need to provide cleaning supplies and detergents to the helper?

Accepted Answer

Yes, the client must provide standard cleaning liquids, mops, brooms, dishwashing soap, and laundry detergents.

Question 13

Is a ladder or step stool required for the helper to clean high surfaces?

Accepted Answer

Yes, if you require fans or upper cabinets dusted, a safe step stool or ladder must be provided by the homeowner.

Question 14

How many dishes or loads of laundry can be managed in a one-hour session?

Accepted Answer

Typically, a helper can manage standard sink dishes for a family of 4, or handle 1 full washing machine cycle per hour.

Question 15

Is kitchen cleaning safe for premium granite or marble countertops?

Accepted Answer

Yes, our helpers are instructed to use mild, non-acidic cleaners that are completely safe for marble and granite surfaces.

Question 16

Do your helpers handle any minor electrical or maintenance work during cleaning?

Accepted Answer

No, our staff strictly handles housekeeping. They do not operate or fix electrical wiring, switchboards, or appliances.

Question 17

Can I book the exact same housekeeping expert for my daily or monthly shifts?

Accepted Answer

Yes, our monthly subscription models secure the same dedicated helper for your household to ensure continuity.

Question 18

Can I combine dishwashing, mopping, and laundry into a single booking?

Accepted Answer

Absolutely. You can customize your daily slot by selecting multiple micro-tasks based on your total booked duration.

Question 19

What is the minimum booking duration required for a house help shift?

Accepted Answer

The minimum booking duration for any standard part-time domestic help shift is one hour.

Question 20

How quickly can I get a replacement helper if my regular maid is on leave?

Accepted Answer

We provide a guaranteed backup helper within 24 hours of an unannounced absence to keep your routine unhindered.

Question 21

Can I modify, reschedule, or cancel my booked cleaning slot at short notice?

Accepted Answer

Yes, modifications or cancellations can be easily managed directly via our customer dashboard up to 2 hours before the slot.

Question 22

Are your professional housekeeping services available on weekends?

Accepted Answer

Yes, our booking slots and household help subscriptions are operational 7 days a week, including weekends.

Question 23

Are all the housekeeping experts and maids onboarded on your platform female?

Accepted Answer

We have a diverse pool of verified professionals. You can choose your preference for a male or female helper during booking.

Question 24

Are your domestic helpers thoroughly background verified and legally screened?

Accepted Answer

Yes, every professional undergoes mandatory legal police verification, identity vetting, and permanent address checks.

Question 25

What happens if I am not satisfied with the quality of the cleaning service?

Accepted Answer

Customer satisfaction is our priority. Please share your feedback within 24 hours, and our support team will immediately review it.

Question 26

Is there an active safety/SOS button available for emergency situations?

Accepted Answer

Yes, our live tracking dashboard features a 1-tap emergency SOS button connecting you instantly to our security team.

Question 27

Is it safe to leave a maid alone at home while I am at work?

Accepted Answer

Security is a major concern for homeowners. Hiring through a verified platform ensures that the helper has a verified background, rendering it significantly safer.

Question 28

How can I verify the background of a maid before hiring her?

Accepted Answer

You can request official government ID copies and conduct a formal police verification to validate their legal track record and identity.

Question 29

What should I do if my regular monthly maid goes on an unannounced leave?

Accepted Answer

To avoid disruptions, it is best to use a managed housekeeping platform that automatically coordinates and provides a guaranteed backup helper.

Question 30

How do I handle communication or language barriers with a new domestic helper?

Accepted Answer

Clearly demonstrate your cleaning routines on day one and utilize translation apps or request an agency for a helper fluent in your local regional language.

Question 31

What are the standard rules regarding weekly offs and paid leaves for domestic help?

Accepted Answer

Generally, one weekly off is standard practice. Specific leave terms should be discussed and mutually agreed upon before starting the monthly contract.

Question 32

How many hours does a standard part-time maid take to clean a typical apartment?

Accepted Answer

Depending on the workload, standard daily cleaning tasks like sweeping, mopping, and dishwashing usually take 1 to 2 hours to complete.

Question 33

Can I ask my daily cleaning maid to also cook meals or chop vegetables?

Accepted Answer

Standard cleaning services do not include kitchen duties. However, you can specifically add kitchen/meal prep as a dedicated task in your subscription.

Question 34

What should I do if a helper accidentally damages an appliance or property while cleaning?

Accepted Answer

Establish clear boundaries beforehand. If you hire through our platform, you can immediately log operational issues on the dashboard for backend review.

Question 35

Is it better to hire a maid independently or source one through a registered agency?

Accepted Answer

Registered agencies offer legal police verifications, standardized training, accountability, and reliable backup systems, which independent hiring completely lacks.

Question 36

Do I need to provide meals, tea, or specific amenities to a part-time domestic helper?

Accepted Answer

It is not mandatory for brief part-time slots. Providing basic courtesy like drinking water or a short tea break is entirely left to the homeowner's personal discretion.

Frequently Asked Questions